Refund & Cancellation Policy

Effective Date: January 1, 2024

Last Updated: January 1, 2024

1. Overview

RAJSHREE ENTERPRISES is committed to client satisfaction and fair business practices. This policy outlines our refund and cancellation terms for various services we provide.

2. Service Categories

Our refund policy varies based on the type of service:

  • Custom Software Development - Milestone-based refunds
  • Web Development - Phase-based refunds
  • Mobile App Development - Development stage refunds
  • IT Consulting - Hourly/session-based refunds
  • Maintenance & Support - Pro-rated refunds

3. Cancellation Policy

3.1 Client-Initiated Cancellation

Clients may cancel services under the following conditions:

  • Before Project Start: Full refund minus 10% administrative fee
  • During Discovery Phase: Refund of remaining amount after deducting completed work
  • During Development: Payment for completed milestones, refund of remaining amount
  • After 50% Completion: No refund, but client receives all completed work

3.2 RAJSHREE-Initiated Cancellation

RAJSHREE ENTERPRISES may cancel services in cases of:

  • Non-payment after 30 days of invoice due date
  • Breach of contract terms by the client
  • Inability to meet project requirements due to technical constraints
  • Force majeure events

4. Refund Eligibility

4.1 Eligible Scenarios

Refunds may be provided in the following situations:

  • RAJSHREE fails to deliver agreed-upon milestones within specified timeframes (with reasonable extensions)
  • Delivered work does not meet the specifications outlined in the Statement of Work
  • Technical impossibility discovered after project commencement
  • Mutual agreement to terminate the project

4.2 Non-Eligible Scenarios

Refunds will not be provided for:

  • Change in client requirements after project approval
  • Client's inability to provide necessary resources or access
  • Delays caused by client feedback or approval processes
  • Completed and delivered work that meets specifications
  • Third-party software licenses or subscriptions

5. Refund Process

5.1 Request Procedure

To request a refund:

  1. Submit a written request to contact@rajshreeenterprises.shop
  2. Include project details, reason for refund, and supporting documentation
  3. Allow 5-7 business days for initial review
  4. Participate in good faith discussions to resolve issues

5.2 Processing Timeline

Approved refunds will be processed as follows:

  • Review Period: 5-7 business days
  • Decision Communication: Within 10 business days
  • Refund Processing: 15-30 business days after approval

6. Partial Refunds

Partial refunds may be calculated based on:

  • Completed project milestones
  • Time and resources invested
  • Deliverables provided to the client
  • Third-party costs incurred

7. Specific Service Policies

7.1 Custom Software Development

  • Refunds based on incomplete milestones
  • Source code delivery upon partial payment
  • No refund for completed and approved features

7.2 Web Development

  • Design phase: 50% refund if not approved
  • Development phase: Pro-rated based on completion
  • Domain and hosting costs non-refundable

7.3 Mobile App Development

  • UI/UX phase: Refund available before development starts
  • Development: Based on completed features
  • App store fees and certificates non-refundable

7.4 IT Consulting

  • Hourly services: No refund for completed hours
  • Retainer services: Pro-rated refund for unused hours
  • Strategy documents: No refund once delivered

8. Dispute Resolution

In case of disputes regarding refunds:

  1. Direct negotiation between parties
  2. Mediation through neutral third party
  3. Arbitration as per Indian Arbitration Act
  4. Legal proceedings in Thane, Maharashtra courts

9. Warranty and Support

Post-delivery support and warranty terms:

  • Bug Fixes: 30-90 days free support for critical bugs
  • Minor Updates: Available under maintenance contracts
  • Major Changes: Treated as new development work

10. Force Majeure

In events beyond our control (natural disasters, government actions, etc.), RAJSHREE ENTERPRISES will:

  • Communicate delays promptly
  • Provide alternative solutions where possible
  • Offer pro-rated refunds for undelivered work

11. Intellectual Property

Upon refund:

  • Client retains rights to paid and delivered work
  • RAJSHREE retains rights to incomplete work and methodologies
  • Confidentiality obligations remain in effect

12. Payment Method Considerations

Refunds will be processed through the original payment method when possible:

  • Bank Transfer: 15-30 business days
  • Credit Card: 5-10 business days
  • Digital Wallets: 3-7 business days

13. Policy Updates

RAJSHREE ENTERPRISES reserves the right to update this policy. Changes will be communicated to existing clients and posted on our website.

14. Contact Information

For refund requests or policy questions, contact:

RAJSHREE ENTERPRISES
Ground Floor, Room No. 1, Parsiwadi
Opp Hanuman Mandir, Kopri Colony
Thane East, Thane, Maharashtra 400603
Email: contact@rajshreeenterprises.shop
Phone: +91 7722854923

This policy is designed to be fair to both RAJSHREE ENTERPRISES and our valued clients. We encourage open communication to resolve any issues before they require formal refund procedures.